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Frequently Asked Questions
Where are you located?
We are based in Victoria, NSW, and Adelaide.
How to use discount code showing on the top of the page?
To use your discount code, please first make sure that you have copied all the right alphabets and numbers, with no space, and paste it while checking out. If you need any further assistance, please contact the Email customerservice@ecohealthaustralia.com.au
What type of payment do you accept?
We accept all types of payments such as Credit cards, Debit cards, Mastercard, PayPal, Zip, Afterpay, and many more.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 2 to 8 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at: customerservice@ecohealthaustralia.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At EcoHealth Australia®, our goal is to empower Australians to live healthier, happier, and chemical-free lives by providing eco-friendly, high-quality products that support lifelong wellbeing, integrity, and good conscience—delivered fast and free across Australia at the best possible prices.
Fast, Free & Secure Shipping Australia Wide
"We believe better health and wellbeing shouldn’t have to wait. That’s why we offer fast, free delivery on every order. Your EcoHealth & Wellness essentials are carefully packed and delivered Australia-wide, so you can start living healthier, sooner."